Thursday 16 June 2005

I'm sitting in our accountant's office. Our accountant is late, and I have to leave to be somewhere else in 15 minutes, so the potential usefulness of our meeting is diminishing rapidly. Still, there is a flip chart near me headed 'strategic development', and under one of the headings 'walk the process', the sub-headings are 'how do we feel the customers' experience?' and 'we need to know what customers take in their tea/coffee'. When I arrived 30 minutes ago the very polite and friendly staff here asked if I would like tea or coffee, I asked for a black tea, and a few minutes later I was served coffee. I think they might be in need of some strategic development.